The duty of care refers to the obligations placed on people to act towards others in
a certain way, in accordance with certain standards. The term is sometimes used to
cover both legal and professional duties that health care practitioners may have
towards others, but there are distinctions between the two.
Understand how duty of care contributes to safe practice
Understand the support available for addressing dilemmas that may arise about duty
Deal with Comments and complaints
Deal with Incidents, errors and near misses
Deal with confrontation and difficult situations.