Communication in a healthcare setting is one of the most important tools we have for
providing great person-centred care and improving clients’ satisfaction. However,
lines of communication can frequently be crossed and lead to lower clients’
satisfaction scores, illnesses or worse as well as damage to organizational

Learning outcomes
Understand the importance of effective communication at work
Understand how to meet the communication and language needs, wishes and
preferences of individuals
Understand how to promote effective communication
Understand the principles and practices relating to confidentiality
Use appropriate verbal and non-verbal communication
Support the use of appropriate communication aids/ technologies

Course Content

Lessons Status